| Mozee Khan | |
| I look for opportunities to deepen my understanding and insight | Consistently |
| I believe that people are more than their work and I am spiritually emotionally and socially considerate | Often |
| I take time to think about work and the changes happening around us | Occasionally |
| I see how the work done today affects work that may be required tomorrow | Often |
| I consider and discuss how decisions and actions could affect other work groups | Occasionally |
| I share information and listen to others to make better decisions | Occasionally |
| I pay attention to local and international current affairs which impact our business | Consistently |
| I take time to understand the rest of our business | Consistently |
| I look for ways to improve our business processes and for reducing siloes | Consistently |
| I am very aware listen really well and notice important clues that are not obvious to others | Consistently |
Please provide examples of how you demonstrate systems thinking and sense-making ability in your career (Approx 100-300 words) | |
| From the beginning of Racket Rescue, my role has been less about fixing individual problems and more about understanding patterns. I pay close attention to what customers say, what they do not say, and where friction appears in the process. That awareness allowed me to see that a broken racket was not just a damaged product but a failure point in the entire sporting experience. Instead of treating each repair as a one off task, I mapped the full lifecycle of a racket from purchase to breakage to replacement. That thinking led to building systems that address the root cause rather than the symptom. Repairs, logistics, communication, pricing, and turnaround times were designed to work together as a single flow rather than separate actions. I also listen carefully to feedback from players, clubs, and partners. Small comments often reveal bigger issues such as trust, uncertainty, or inconvenience. By noticing those cues early, I was able to adjust processes before problems escalated. This is how the Replay initiative and club based repair models were developed, by understanding the broader system around access, waste, and participation. Sense making for me means stepping back, connecting the dots, and making decisions that improve the whole system, not just one part of it. That approach has allowed Racket Rescue to scale sustainably while maintaining quality, consistency, and trust. |
