| Noxolo Msiya | |
| I look for opportunities to deepen my understanding and insight | Consistently |
| I believe that people are more than their work and I am spiritually emotionally and socially considerate | Consistently |
| I take time to think about work and the changes happening around us | Consistently |
| I see how the work done today affects work that may be required tomorrow | Consistently |
| I consider and discuss how decisions and actions could affect other work groups | Consistently |
| I share information and listen to others to make better decisions | Consistently |
| I pay attention to local and international current affairs which impact our business | Consistently |
| I take time to understand the rest of our business | Consistently |
| I look for ways to improve our business processes and for reducing siloes | Consistently |
| I am very aware listen really well and notice important clues that are not obvious to others | Consistently |
Please provide examples of how you demonstrate systems thinking and sense-making ability in your career (Approx 100-300 words) | |
| As an Environmental Specialist at Vopak South Africa, my approach to sustainability is rooted in systems thinking—the recognition that a terminal is not a collection of isolated tanks, but a complex node within a larger environmental, regulatory, and social ecosystem. I demonstrated sense-making by identifying the hidden link between high disposal costs and supply chain gaps. Instead of viewing used drums and IBCs as "terminal waste," I mapped their lifecycle to identify external partners who valued them as raw materials. By pivoting to a buy-back and refurbishment model, I synchronized our internal waste management with the external secondary market. This didn't just solve a waste problem; it optimized our financial and environmental "system" simultaneously, turning a cost center into a revenue-generating loop. Systems thinking was also central to the implementation of the eNose digital tracking units. Rather than treating odor complaints as isolated incidents, I integrated atmospheric data, real-time operational metrics, and community health concerns into a single digital interface. This allows us to make sense of complex variables—such as how a change in pumping speed during a specific wind direction might affect a neighbor three kilometers away. By understanding these interdependencies, I moved the facility from reactive troubleshooting to systemic prevention. Finally, I apply systems thinking by breaking down silos between the Safety and Environmental departments. By stepping into safety stand-downs and toolbox talks, I ensure that the workforce sees environmental protection as a critical component of "Process Safety." I make sense of complex ISO standards by translating them into the daily language of the frontline, ensuring the entire "human system" at Vopak is aligned toward a single goal: zero harm. |
